Refund policy
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a nominated third party, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must notify us (HÜPPE GmbH, Industriestrasse 3, 26160 Bad Zwischenahn, telephone: +49 4403 67-0, fax: +49 4403 67-100, e-mail: hueppe@hueppe.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the sample withdrawal form provided in paragraph 3 below, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient to have sent off the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
In case of a declared withdrawal from the contract within the withdrawal period, we shall reimburse all payments received, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the reasonably priced standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal. For such repayment, we will use the same means of payment that you had decided to use for the original transaction, unless expressly agreed otherwise between you and us; in no case will you be charged for this repayment.
We may refuse repayment until we have received back the goods or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us about the withdrawal from the contract. The deadline is met if the goods have been sent off before the expiry of the period of fourteen days.
The direct costs of returning the goods shall be borne by you.
For any loss in value of the goods, you shall only be liable if such loss in value is resulting from a handling of the goods which is not necessary for the inspection of the quality, characteristics and functioning of the goods.
If, in the case of an order for customer service operations, you have requested that the services begin during the course of the withdrawal period, we are entitled to receive from you a reasonable amount corresponding to the proportion of the services already provided until the point in time on which you notify us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.
(2) The right of withdrawal does not apply to contracts:
- for the delivery of goods which are not prefabricated and for the manufacturing of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
(3) HÜPPE hereby provides the following information on the model withdrawal form in accordance with the statutory regulations:
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill in and return this form)
- To HÜPPE GmbH, Industriestrasse 3, 26160 Bad Zwischenahn, telephone: +49 4403 67-0, fax: +49 4403 67-100, e-mail: hueppe@hueppe.com:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
(*) Delete if not applicable
(4) In addition to the statutory regulations and above samples, the following applies for the sake of clarification and exclusively for the benefit of the customers:
- To the extent the right of withdrawal is not excluded according to statutory regulation, the customer may exercise the right of withdrawal only with regard to individual goods ordered and delivered together with others and retain the other goods. Revocation of the entire contract is not required in these cases.
- In the event of partial deliveries of several goods ordered at the same time, the withdrawal period shall commence with the delivery of the last goods. The same applies if goods are delivered in several partial consignments or pieces. If only one item is delivered, the withdrawal period begins with the delivery of this item. In all cases, the customer may also declare the withdrawal before delivery.
- In the case of goods that cannot be returned by post due to their nature, you shall bear the direct costs of returning the goods. The costs are estimated at a maximum amount of about EUR 30.00.